Support

Contact us

Email support@prepiko.ai from the address you use for Prepiko. You can write in English or Russian. To help us answer in one reply, include:

• The email address of your Prepiko account.
• Where you use Prepiko: the iPhone app (with your iOS and app version) or the website (with your browser).
• What happened and what you expected, with screenshots if you can.
• For billing questions: the purchase date, the amount, and where you paid (App Store, card, CloudPayments, or Kaspi).

Account and sign-in

• Forgot your password? Tap “Forgot your password?” on the sign-in screen in the app, or use prepiko.ai/forgot-password. We email you a code to set a new one.
• Your plan, lessons, and practice results follow your account, so sign in with the same email in the app and on the website.
• To delete your account in the iPhone app, open Profile → Account info → Delete account. You can also email support@prepiko.ai from your account address and ask us to delete your account and its data.

Subscriptions bought in the iPhone app

• Apple bills and manages subscriptions bought in the app. To change or cancel your plan, open Settings on your iPhone → your name → Subscriptions → Prepiko. Cancel at least 24 hours before the renewal date to avoid the next charge.
• Deleting the app or your Prepiko account does not cancel an App Store subscription.
• If the app asks you to subscribe although you already pay through the App Store, tap Restore on that screen while signed in to the same Apple Account.
• Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.

Subscriptions bought on prepiko.ai

• Card subscriptions: open your Profile on prepiko.ai and choose Manage billing to update your card, change plan, or cancel.
• Russian cards and SBP (CloudPayments): manage or cancel at my.cloudpayments.ru.
• Kaspi: a one-time purchase for the period shown at checkout. It does not renew, so there is nothing to cancel.
• If a charge looks wrong, email support@prepiko.ai with the date and amount. See our Terms for renewal and refund rules.

Speaking practice and microphone

• Speaking practice needs microphone access. On iPhone, open Settings → Prepiko and turn on Microphone. On the website, allow the microphone for prepiko.ai in your browser’s site settings.
• The Speaking examiner is AI-powered and talks with you in real time, so use a stable internet connection. Wait for the examiner to finish before you answer; headphones help in noisy rooms.

Scores and feedback

Band scores and feedback in Prepiko are practice estimates to guide your preparation. They are not official IELTS results, and Prepiko does not guarantee any exam result. Prepiko is independent and not affiliated with IELTS, the British Council, IDP, or Cambridge University Press & Assessment. If a score looks wrong, email us the section and the date of the attempt.

Privacy and your data

Our Privacy Policy explains what we collect and why. To access, correct, export, or delete your data, email support@prepiko.ai.